Frequently Asked Questions (FAQ)

For Non-EU interests: Can I buy at your shop?

Yes, as a matter of fact, we ship worldwide with DHL.

Do I have to pay any additional customs duties or taxes upon the arrival of the item?

It can depend on various factors, one of which might be the specific procedures followed by customs officials. For example, we've noticed that many of our customers in Texas didn't have to pay extra, whereas in California, additional duties were sometimes required. This suggests that there may be differences in how customs regulations are applied in different regions.

Is the shipping of my orders fully insured?

Due to the increased risk of parcels getting lost during overseas shipping, all orders are fully insured. Insurance costs are already included in the shipping charges.

Do you speak English, and how can I contact you?

Yes, both of us are fluent in English. You can contact us either via email (as listed in the head banner) or you can also reach out to us through WhatsApp. If you need further assistance, feel free to call us via WhatsApp Voice Call.

Can you ship to us along with other figures bought in other shops?

No, we don't provide this service due to increased paperwork required for customs duties and limited time.

When will this site be translated to english?

When we find some spare time ;).

Do you also purchase figures?

No, we do not purchase any figures (anymore). Please offer the figures for sale elsewhere.

Can the figures be picked up?

This is indeed possible with a prior appointment arrangement.

Are there any other figures outside of the shop?

We only offer the figures that are available in our shop.

Do you work off wish lists?

Unfortunately, we do not do that either due to a lack of time.

Do you also reserve figures?

We do not do that as a rule.

Do you also sell on commission?

I must disappoint you again, no, we do not do that either.

Is there a right of withdrawal?

Yes, that is possible, and the period is 14 days. The figure must be returned in the same or equivalent packaging.